Contact Us

We’re always happy to help ☺️ To make sure your message reaches the right place and is picked up promptly, we handle customer enquiries through live chat and the contact form on this page.

Before you message us, many questions can be answered straight away using the links in our menu ⤵️

Book a table 🍽️

We can’t take bookings by message. Please use Book Now in the top menu.

Large parties (10+) or venue hire: use the form below with your preferred date, time, and numbers.

Gift vouchers 🎁

Gift vouchers can be purchased online at any time via Gift Vouchers in the top menu.

If you’re having difficulty purchasing a voucher or haven’t received it, please contact us here and include the email address used at checkout.

Afternoon Tea 🫖

All details for Afternoon Tea, including sit-in and delivery options, are available on the Afternoon Tea page in the top menu.

If you have a special request or question not covered on the page, you’re very welcome to message us.

Corporate catering 🍴

All catering orders are placed through our Catering page using online ordering.

For large orders or something not listed on the catering page, please contact us with:

date and delivery or collection time
approximate numbers
any dietary requirements

Recruitment 👋

We’re always happy to receive applications.

Please apply via the Careers page in the top menu.

When we’re actively hiring, we’ll usually post about it on our social channels.

Feedback or concerns 💬

If something hasn’t been quite right, we’d really appreciate the chance to look into it and make things right for you.

Please contact us here with as much detail as possible, and a member of the team will come back to you directly.

Charity and fundraising requests 🎗️

We’re often asked to support raffles and fundraising events. Due to the high volume of requests, we’re not able to support individual appeals or provide raffle prizes or vouchers.

From 2026, our team will organise a small number of planned charity fundraisers each year so we can contribute in a fair and meaningful way.

How and when we reply ⏱️

💬 Live Chat

Best for quick questions - same day answers (within working hours)

📝 Contact Form

Best for detailed enquiries, large parties, venue hire, feedback, or anything that needs a proper response.

We check all messages each afternoon and aim to reply within one working day.

During busy periods and weekends, replies may take a little longer.

Still need help?

If your question isn’t covered above, send us a message and we’ll be happy to help.